We start with a comprehensive analysis of the needs and pain points of the current management system. We use a “UX approach”: we interview business stakeholders and identify key functionality and user requirements. At this point, we have a clear needs map that allows us to assess whether or not the market offerings meet our client’s requirements.
We benchmark logistics-specific products and verify that the offerings meet EBC’s needs. We select a shortlist of possible software and continue to test different platforms. The end users who will eventually manage and use the product are involved in this phase. Feedback is collected in an analytical and structured manner and shared with stakeholders.